Tickets & Travel Info

Purchase Options

Purchasing a Greyhound ticket is not only affordable, but easy. We offer five easy ways to purchase a ticket:

  • Buy Tickets Online: We currently offer a variety of advance purchase and unrestricted fares, including student, senior, children’s and military fares. Tickets can be printed at home, purchased for pickup at the terminal using our Will Call service. Credit card and Email address is required for Print at Home purchases. If you select the Will Call option, the credit card number entered on the website must match the number on the card. Debit cards or debit cards with a credit card logo are accepted.

  • Buy tickets over the phone: Canadian customers who call our toll-free number 1-800-661-TRIP (8747) may purchase tickets using a Canadian credit card.

  • Buy tickets at a Greyhound terminal: Greyhound operates terminals nation-wide where tickets are sold. You can purchase tickets weeks in advance or for next available bus. Greyhound accepts cash and traveler’s chèques as well as Visa, MasterCard, American Express, Interact and Diners Club.

  • Buy tickets at a Greyhound agency: In addition to our major terminals Greyhound offers ticket services at independent agents across Canada. These locations accept cash and traveler’s chèques and most accept major credit and debit cards. We do not accept personal or company chèques or money orders.

  • Buy a ticket for someone else.

    • Prepaid Ticket Order (PTO). To purchase and send a ticket for someone else in another city, a Prepaid Ticket Order (PTO) is available at major Greyhound terminals nation-wide.
      This ticket is transferred from one bus station to the other, under the following criteria:
      • The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased.
      • Tickets may not be sent outside of Canada.
      • Both stations must be open at the time of transaction and ticket pick-up.
      • Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction.
      • Appropriate ID or a password is required to pick up the ticket.
      • Only the purchaser may cancel the ticket or apply for a refund (as long as ticket is a refundable fare).
      • The recipient has 30 days from the date of purchase to pick up the ticket in Canada and 10 days within the US.
      • When purchased in person, the purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50 CDN).
      • Some discounted fares are city-specific and are not available for purchase at all locations. These fares are available for purchase as PTO’s at all locations by calling 1-800-661-TRIP (8747).
      • When purchasing in person, cash, debit or credit card acceptable as forms of payment where applicable.

    • Gift Ticket Orders (GTO) are available for purchase via Greyhound’s Passenger Care Center. GTO allows you to purchase a ticket over the phone for another person. This ticket is delivered to the departure bus station, under the following criteria:
      • The buyer pays a non-refundable gift ticket fee (plus GST).
      • Tickets may not be sent outside of Canada.
      • Both stations must be open at the time of the transaction and of ticket pick-up.
      • Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction.
      • Appropriate ID or a password is required to pick up the ticket.
      • Only the purchaser may cancel the ticket or apply for a refund.
      • Call 1-800-661-TRIP (8747) for information.

Note: A Facility Fee of $3 for one way and $6 for round trips will be charged in addition to the cost of the ticket or tickets purchased. Facility Fees are taxable fees. This facility fee will be used to provide ongoing maintenance, service and operation of the bus terminal building.

Types of Online Tickets

  • Will Call tickets allow you to purchase a ticket online and then pick it up at the counter. If the credit card holder is traveling on the trip, present the credit card used for purchase, the reference number (displayed after purchase), and valid photo ID. If the credit card holder is not traveling on the trip, the reference number and valid photo ID are required to pick up tickets. You also can create a password for the traveler to use as ID. A non-refundable fee (plus GST) will apply if the credit card is not presented at the counter or if the cardholder purchasing the ticket is not traveling on the trip.

  • Print at Home tickets allow you to purchase your ticket online and print it at home on your printer and proceed directly to the gate with your printed ticket. Tickets will immediately appear after purchase in a pop-up window. Ensure pop-up blockers are turned off so ticket can be served. Printed ticket(s) along with valid photo ID will be required at point of origin.

For International Customers

An international credit card can be used for Will Call online ticket purchase. International customers can also purchase their ticket at any Greyhound location upon arrival in the U.S. or Canada. For international customers without toll-free access, please call 214-849-8100. We have specialist available to assist you 24 hours a day and 7 days a week.