Print at Home Tickets Service

Q. How will tickets be delivered?

A. Upon completing the transaction your browser will open a new window with the ticket. Print your ticket from this window. If for some reason a new window does not open with your ticket, validate you do not have pop-up blockers enabled in your browser and retry the print process. You have a limited amount of time to complete the printing process from the purchase window.

Q. Is any special software required to print my ticket?

A. Printing requires Adobe Reader, version 8.0 or above. If you do not have this software or are having trouble printing your ticket, please click here to download an updated Adobe version.

Q. What is a Confirmation number and how is it used?

A. Your confirmation (or reservation) number appears on the purchase screen and can be used to reprint the ticket. The confirmation number also appears in your confirmation email.

Q. What if I did not receive my confirmation email?

A. Your confirmation email does not contain a PDF version of your ticket, but does contain a link to reprint your ticket if needed. If for some reason you did not receive your confirmation email, check your email spam filter or “trash” to ensure the email was not directed there in error.

Q. Are there other ways I can print my ticket?

A. If you choose not to print your ticket immediately from the purchase window or have difficulty, there are two alternate methods available to print your ticket. Tickets may be printed online through the original date of departure only. It is solely the passenger’s responsibility to print tickets prior to travel.

• You should have received an email confirming the sale with a link to reprint your ticket. A valid email is required to use this service.
• If you have not received an email confirmation, please use our ticket reprint page to print your ticket. The confirmation number is the reservation number displayed on the purchase screen.

If you are unable to print ticket after following all the instructions above, please contact our Web Support. An agent may be reached by phone at 1-800-365-7147.
When calling, inform the agent of the following:

• Your Print at Home Ticket could not be retrieved from Greyhound.com
• First and last name of the passenger traveling
• Departure city
• Date of departure

If the ticket cannot be printed with assistance from Web Support please proceed to the terminal. The terminal will not be able to print your ticket, but should be able to reissue the ticket.

Q. I left my ID at home. Will I still be able to board the bus with this ticket?

A. No. The ticket will not be accepted without valid ID. If multiple passengers are traveling, each adult must have valid ID.

Q. I have excess baggage. Will I still be able to board the bus with this ticket?

A. Any baggage beyond one carry-on and one additional bag must be checked at the counter before proceeding to the gate (Second bag has a $15 fee and any baggage beyond the second bag excess charge will be applied).

Q. I would like to purchase a Print at Home Ticket for my son or daughter but cannot do so. Why is this?

A. Print at Home Tickets are available only for purchasers where the credit card holder is traveling. To purchase tickets for someone else, use the Gift Ticket Order process for Will Call or Tickets By Mail ticketing.

Q. What type of printer is required?

A. Minimum requirements are an inkjet or laser printer capable of printing an 8.5 x 11 page ("letter size") document. A "dot matrix" printer is not acceptable to print the tickets.

Q. What if I cannot print my tickets?

A. Check to make sure that your printer is functioning correctly. Greyhound does not provide printers at the terminal, so make sure you print the tickets before arriving at the gate. If you cannot find a way to print your ticket proceed to the terminal. The terminal will not be able to print your ticket, but should be able to reissue the ticket.