How may we assist you?

Our goal is to make your travel on Greyhound a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of passengers with special needs. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are travelling alone, using various mobility devices, or being accompanied by a service animal.

Hearing-Impaired
Passengers with a Hearing Ear service animal must have the Hearing Ear Dog Identity Card to be allowed on the bus.

The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer's space. Service animals may not travel in the aisle or occupy a seat. Greyhound reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Greyhound personnel or contractors.

Greyhound Canada has a toll-free number operating from 5 a.m. until midnight for the hearing-impaired. That number is 1-800-397-7870.

Sight-Impaired
Greyhound Canada offers services to our vision-impaired passengers. The following criteria must be met: Sight-impaired persons must be registered with the Canadian National Institute for the Blind and sighted escorts presenting a C.N.I.B National Identity Card completed and signed by an authorized representative of the C.N.I.B.

Reduced fares will be given to a special needs passenger unable to travel alone (regardless of age) and accompanied by an adult attendant if the disabled person has a Disability Travel Card from the Easter Seals/March of Dimes National Council or its designated affiliates.

Conditions
Both the permanently disabled person and the attendant must travel together the entire trip. The adult attendant must be able to assist the permanently disabled person getting on/off the bus and also during the trip without asking for assistance.

A valid Disability Travel Card issued by the Easter Seals/March of Dimes National Council or its designated affiliates must be presented. This card must be returned to the issuing officer and replaced with a new one if the eligible person changes his/her name or address.

If a vision-impaired passenger is travelling with a child, there is no reduction in fare for that child.

Mobility-Impaired
Personal Mobility Scooters:
Greyhound Canada is proud to welcome eligible scooter passengers using a personal mobility scooter at major company locations and will accept their scooter as a baggage item, to be carried in the baggage compartment under the coach using a provided Greyhound Canada portable scooter ramp.
No fees will be charged to carry the scooter as baggage, and the scooter will not count towards excess baggage.
For safety reasons, on the recommendation of Transport Canada, scooters may not be placed on wheelchair lifts or secured in the passenger area of the coach. Eligible scooter passengers may not sit on their scooter in the passenger area of the coach at any time.
 
Definitions:
Eligible scooter passenger: A passenger who is able to climb the stairs of the coach without assistance. Passengers who cannot climb the stairs of the coach on their own must travel with a wheelchair and request a wheelchair-accessible coach through Greyhound Canada’s Telephone Information Centre (TIC) at 1-800-661-TRIP (8747).
A Personal mobility scooter (scooter) that can be accommodated by Greyhound Canada is defined as follows:

• Able to collapse or be disassembled in order to fit in the coach's baggage compartment, to the following maximum dimensions:
• Width: 56" or 142.2 cm
• Height: 36" or 91.4 cm
• Length: 96" or 243.8 cm
• Maximum weight permitted: 600 lbs. or 272 kg

• Passengers must call at least 48 hours in advance for all scooter ramp reservations.
• At the time of booking, eligible scooter passengers must:
• Declare their intention to transport a personal mobility scooter
• Declare their ability to climb the stairs of the coach without assistance
• Declare the weight of their scooter does not exceed 600 lbs (272 kg) and that the dimensions of their scooter when collapsed for travelling do not exceed the maximum dimensions as follows: Width: 56" or 142.2 cm, Height: 36" or 91.4 cm, Length: 96" or 243.8 cm

• Collapsed or disassembled by passenger or passenger's assistant
• Battery disconnected, if appropriate
• Loaded and unloaded by a passenger-provided assistant or Greyhound Canada employee at both origin and destination point at any location using a Greyhound Canada scooter ramp.

Rules for Special Needs Passengers
Special needs passengers will be charged regular one-way or return fares. Seeing Eye or Hearing Ear service animals and accompanying guide will travel in conjunction with the fare to the special needs passenger at no extra charge. This special privilege permits special needs person and escort to travel together at the rate of a person travelling individually.

Special needs persons will be pre-boarded at the location where seat selection is available. Options to purchase a seat selection are available at 27 locations for a charge of $5.00

Note: Special needs person tickets will be based on regular fares and not applicable on excursion fares, unlimited travel tickets, blind and escort or other reduced fares, or to or through the United States.

A Special Needs (permanently disabled, sight- or hearing-impaired) attendant discount is also available on the Canada Pass, Can-Am Pass, Western Can-Am Pass and Eastern Can-Am Pass.