Accessibility

PURCHASE & TRAVEL ASSISTANCE:

If you have a disability, we’ll do everything we can to help you have a comfortable journey when you ride with Greyhound. While some disabilities and needs may be obvious to our employees, others are not and you may be served by several different representatives of Greyhound along the way.  It is essential that you ask for assistance at each location where you need help, including each driver if you have different drivers for multiple legs of your trip.

If you are having trouble purchasing tickets electronically due to a disability, one of our Customer Service Representatives will be happy to help you by phone at 1-800-752-4841 and waive the standard convenience fee after confirming that your inability to book electronically is due to your disability. You may also email Greyhound if you are having problems due to your disability: ADA.support@greyhound.com.

Here are a few additional numbers that might also be useful:

  • TTY/TDD: 1-800-345-3109
  • Spanish/Español:  1-800-531-5332

MORE HELPFUL INFORMATION FOR YOUR TRIP: