Contact us
Got a question or need to speak to us about something? Choose from the list below so we can get you to the right team.
Tickets and fares
Find out about our different fares, payment options, and discounts.
Travel information
See what baggage you can bring, track your bus and get some tips on traveling with Greyhound.
Ready to book?
Call us toll-free to book your ticket over the phone (A $20 USD fee converted to the current CAD exchange rate applies at the time of purchase.)
Open 7 days a week 24 hours a day
1-800-661-8747.
Español (within U.S.)
1-800-531-5332
Contact us for lost baggage, online or at any greyhound station. If your baggage is damaged, find out if you’re entitled to compensation before you get in contact.
Find out more about the baggage process and what to expect in terms of resolution:
If you’ve lost something on the bus or at the station, contact us at 1-800-661-8747.
Have a look at our rules to see if you can apply to get your ticket refunded.
Once you’ve confirmed that you qualify for a refund, contact us at 1-800-661-8747 to request a refund.
To provide feedback, contact us at 1-800-661-8747.
Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Tell us if your driver isn’t driving safely
Please call us if you feel your driver isn’t or wasn’t driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.
Call us:
1800SAFEBUS
(1-800-723-3287)
Open 7 days a week 24 hours a day
Need some assistance?
You’ll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:
Bringing a wheelchair
We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.
WHEELCHAIRS & MOBILITY SCOOTERS
Still have a question?
Call us:
1-800-752-4841
Open 7 days a week 24 hours a day
Need to call by text phone?
For TTY or TDD call: 1-800-345-3109
Open 7 days a week 24 hours a day
Greyhound News
Head over to our dedicated media site for the latest Greyhound news including press releases, media assets, and our company facts & figures.
Got a Media Inquiry?
Running a news story on Greyhound or want to use a Greyhound bus in a film or television production? Check out our dedicated media page to inquire.
U.S. Office
Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 75266
Mexico Office
Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L. Mexico