Privacy Policy


When you do business with Greyhound, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the personal information/data  we collect, how it is used and shared, and your choices regarding this information. Data that is not personal information/data under applicable law is not subject to any restrictions on our collection, use, processing, retention or disclosure under this Privacy Policy or otherwise.  In addition, personal information/data once de-identified (i.e., the removal or modification of the personally identifiable elements, or the extraction of non-personally identifiable elements) is also not personal information/data and may be used and shared without obligation to you, except as prohibited by applicable law.  To the extent any non-personal information is combined by or on behalf of us with personal information/data we will treat the combined data as personal information/data under this Privacy Policy.

We recommend that you read this along with our Privacy Overview which highlights key points about our privacy practices, and an additional notice for California consumers is provided in the Special Information for California Consumers section below.

Effective Date: January 1, 2022


Data Collection and Uses

This policy applies to users of Greyhound’s services anywhere in the world, including users of Greyhound’s apps, websites, features, or other services.

This policy describes how Greyhound and its affiliates collect and use personal information/data to provide our services. This policy applies to all users of our apps, websites, features, or other services anywhere in the world unless covered by a separate privacy policy. This policy specifically applies to:

Customers: users who request or receive transportation

This policy also applies to those who provide personal information/data to Greyhound in connection with an application to use our services, or whose personal information/data Greyhound otherwise receives in connection with its services (such as contact information of individuals associated with Greyhound restaurant partners). All those subject to this policy are referred to as “users” for purposes of this policy. The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions about our practices in your country or region.