Your rights & rules on board
We want your trip from point A to point B to be safe and enjoyable. We have therefore developed some rules that we want to share with you.
WE HAVE NO ROOM FOR DISCRIMINATION
Our comfy leather seats don’t discriminate and neither do we. We’re not concerned about your race, your color, what you believe or where you’re from. We just want to get you safely to your destination.
No person or group of persons shall be discriminated against on the basis of race, color, national origin, disability or any other characteristic protected by applicable law. For more details see our notice.
For more information on Greyhound’s civil rights program and the procedure to file a complaint, you may contact customer service at 214-849-7402 or you may write to the following address:
ATTN: Legal Department
Greyhound Lines, Inc.
PO Box 660362-0362
Dallas, TX 75266-0362
We want to make sure all our customers have proper access to Greyhound services, information and benefits. So if your English is limited, we’ll do everything we can to help you when you ride with us or use our facilities. You can find out more about this in our Limited English Proficiency Plan which outlines how we’re making our services more accessible to people who speak other languages.
We have a few rules to help us keep everyone safe and happy onboard (including you) so please respect these rules when you ride with us:
- Please stay in your seat while the bus is moving (unless going to the onboard restroom, of course). We want you to enjoy your trip but also have to look out for your safety.
- There’s no smoking allowed on the bus (it’s against federal law). But don’t worry, our buses make frequent scheduled stops so you can have a smoke outside.
- Please don’t take photos, video, or make audio recordings of Greyhound staff, equipment, or procedures (most of us haven’t been to acting school and just want to do our jobs).
- Absolutely no alcohol, drugs, or weapons anywhere on the bus (including in your under the bus baggage).
- This is a stickler for us – no unruly behavior on the bus. No shouting, being loud, or generally disturbing the driver or other passengers. Just chill out, be nice and enjoy the ride.
- We don’t let animals on board (not even Greyhound puppies). The only exception is legitimate service animals riding together with a disabled person. For more information, see our Accessibility page.
Immigration Issues That Affect Our Passengers
TRAVEL IN THE STATE OF WASHINGTON
Immigration enforcement sweeps and searches by Department of Homeland Security agents, including Customs and Border Protection or Immigration and Customs Enforcement agents, have occurred in the past and may interfere with travel schedules and passenger experiences at Greyhound’s bus terminals or on its buses. For travel in Washington State, you may submit a complaint form to Greyhound if DHS, CBP or ICE agents board a Greyhound bus or conduct law enforcement activity at Greyhound’s Washington State bus terminals. For assistance with a complaint, ask a ticket agent or call 214-849-7420
Greyhound Lines, Inc. does not consent to warrantless immigration enforcement checks on its buses or in non-public areas of its terminals. For more information regarding Greyhound’s policy on warrantless bus searches, please click here.
Additionally, our customers maintain the following rights:
- You have the right to remain silent.
- When in doubt, do not answer questions about your citizenship or immigration status or sign any paperwork without the advice of a lawyer.
- You have the right to ask agents if you are being detained and why.
- You can refuse a search of your belongings by saying “I do not consent to a search.”
- You have the right to record video of immigration agents but do not to interfere with their activities.
The use of race or ethnicity as a factor in conducting stops, searches, inspections, and other law enforcement activities based on the erroneous assumption that a person of one race or ethnicity is more likely to commit a crime than a person of another race or ethnicity is illegal. The Office for Civil Rights and Civil Liberties (CRCL) reviews and investigates civil rights and civil liberties complaints filed by the public regarding DHS policies and activities, which includes CBP. Persons who wish to file a civil rights or civil liberties complaint with CBP may do so by:
- Submitting a Civil Rights Complaint
- Sending an e-mail message to CRCL@dhs.gov
- Faxing to (202) 401-4708; or Writing to U.S. Department of Homeland Security, Office for Civil Rights and Civil Liberties, Compliance Branch, 245 Murray Lane, SW, Building 410, Mail Stop #0190, Washington, DC 20528.
ADDITIONAL HELP AND RESOURCES
American Civil Liberties Union) (ACLU) – (212) 549-2500
If you need legal assistance, please contact the following agencies for help: