Service Disruption Alerts

***** ATTENTION PASSENGERS - TRAVEL TO THE U.S.A. *****

All luggage bound for the USA, must be weighted and tagged prior to boarding.
****** COVID-19 Update: Book With Peace of Mind Policy ******

We know you may have concerns about your travel plans due to coronavirus. We would like to ease your worries with our Peace of Mind travel policy, offering to reissue your ticket with no change fee if you know when you’d like to reschedule, or exchanging your ticket for an eVoucher if you don’t have your new dates just yet. For details please visit, https://news.greyhound.ca/.

We are currently experiencing extremely high call volume and longer than normal hold times. We are doing everything we can to answer your call as quickly as possible. If you’re not scheduled to depart within the next three to five days, please call us back closer to your travel date. And if you have already submitted a eVoucher request, please do not call to check the status of your request as it may further delay our response.

*****COVID-19 Update: Schedule and Service Changes ******

Greyhound is temporarily reducing schedules across our network as a result of the drop in demand due to coronavirus. In most cases, we are reducing services in high frequency markets.

In addition, Greyhound is aware that government mandates related to COVID-19 have resulted in restriction in cross-border travel. As a result, Greyhound has cancelled services between the U.S. and Canada.

When Greyhound cancels service, we will notify you via email. Our team will be offering maximum flexibility and accommodating customers to the best of our ability.

Please note - we are currently experiencing extremely high call volume and longer than normal hold times. We are doing everything we can to answer your call as quickly as possible. If you’re not scheduled to depart within the next three to five days, please call us back closer to your travel date.

****** PASSENGER SERVICE ALERT – BORDER CLOSURE – EFFECTIVE MARCH 20 2020 (11 :59PM) ******

Please be advised all scheduled passenger bus service for Greyhound Canada will cease operating across the Canada / USA border as of March 20th 2020 @ 11:59pm until further notice.

Please contact our call centre @ 1-800-661-8747 to reschedule your travel. We apologize for any inconvenience this may cause during this difficult time.
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