Baggage Information

At Greyhound, baggage is transferred automatically to the next bus in most locations. At certain transfer points, the driver will advise passengers if they are required to transfer it to their next schedule. Be sure that all checked bags have a Greyhound Baggage Tag with the passenger's name and destination clearly printed.

Greyhound baggage restrictions:

  • For passengers traveling on Greyhound schedules, one (1) piece of baggage will be free for each adult and child. One (1) additional piece of baggage can be accepted for a charge of $15.00 for adults only. One (1) small bag, up to 25 pounds, plus one personal item (purse, handbag, etc) can be taken aboard for each adult or child. Carry one bags must fit in the overhead compartment or under the seat.
  • Baggage must not exceed 158 centimeters (62 inches) when adding the total exterior dimensions of the (length + height + width). Any Bags exceeding the 158 cm. (62 inch) limit will be assessed oversized baggage charges. The only exception to the oversized surcharge is skis and ski poles, assuming they are packed in an appropriate canvas or hardcover container. Bicycles can be accepted as baggage only if they are in a cardboard box designed for bicycles and are subject to the maximum oversized baggage charge regardless of the distance traveled.
  • The "no charge" allowance for baggage is restricted to 23 kilograms (50 pounds) per bag. Baggage exceeding fifty (50) pounds per bag will be subject to overweight baggage charges. Baggage over 32 kilograms (70 pounds) per bag will not be accepted.

Acceptable Types of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks, backpacks and securely tied cardboard boxes. A plastic and/or a paper bag are not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.

Prohibited and Permitted Items Onboard Greyhound Canada Coaches

Can I take it? Carry-on Checked
Personal Items    
Cigar Cutters Yes Yes
Corkscrews No Yes
Supplies for nursing mothers Yes Yes
Books and other reading material Yes Yes
Cuticle Cutters Yes Yes
Eyeglass Repair Tools (including screwdrivers) Yes Yes
Eyelash Curlers Yes Yes
Knitting and Crochet Needles Yes Yes
Knives, round-bladed butter or plastic Yes Yes
Nail Clippers Yes Yes
Nail Files Yes Yes
Change of Clothing Yes Yes
Personal care or toiletries with aerosols, in limited quatities (such as hairspray, deodorants,etc.) Yes Yes
Safety Razors (including disposable razors) Yes Yes
Scissors - plastic or metal with blunt tips Yes Yes
Scissors - metal with pointed tips (Please see below in the Medications and Special Needs section for the exemption for ostomy scissors) No Yes
Toy Weapons (if not realistic replicas) Yes Yes
Umbrellas (allowed in carry on baggage once inspected for prohibited items) Yes Yes
Umbrellas (allowed in carry on baggage once inspected for prohibited items) Yes Yes
Tweezers Yes Yes
Medication and Special Needs Devices    
Braille note-taker, slate and Stylus, Augmentation Devices Yes Yes
Diabetes-Related Supplies/Equipment, (once inspected to ensure prohibted items are not concealed) including: insulin and insulin loaded dispensing products; vials or box of individual vials; jet injectors; pens; infusers; and preloaded syringes; and an unlimited number of unused syringes, when accompanied by insulin; lancets; blood glucose meters; blood glucose meter test strips; insulin pumps; and insulin pump supplies. Insulin in any form or dispenser must be properly marked with a professionally printed label identifying the medication or manufacturer's name or pharmaceutical label. Yes Yes(* see below)
Nitroglycerine pills or spray for medical use (if properly marked with a professionally printed label identifying the medication or manufacturer's name and pharmaceutical label) Yes Yes(* see below)
Ostomy Scissors with pointed pointed tips with an overall length, including blades and handles, of four (4) inches or less, are permitted when accompanied by an ostomate supply kit containing related supplies, such as collection pouches, wafers, positioning plates, tubing, or adhesives. Yes Yes
All prescription medication in bottles or containers with clear identifiers Yes Yes
Medical Oxygen Cylinders - Up to a total of four (4) cylinders per passenger are permitted as follows: Two (2) cylinders in the passenger compartment and two (2) cylinders in the cargo compartment as checked baggage (must have valve protection cap in place and be properly packaged and protectedagainst accidental discharge). Cylinders are to be no larger than 4.5 inches in diameter and 26 inches in length. Maximum total oxygen load on a motorcoach may not exceed 99 Lbs. Yes Yes
* Greyhound recommends that you carry on all needed medication.
Electronic Devices    
Camcorders Yes Yes
Camera Equipment Yes Yes
Laptop Computers Yes No
Mobile Phones Yes Yes
Pagers Yes Yes
Personal Data Assistant (PDA's) Yes Yes
Food and Beverage    
Alcohol / Alcoholic Beverages No Yes
Glass Bottles / Containers No Yes
Metal Cutlery (forks & knives) No Yes
Plastic Cutlery Yes Yes
Sharp Objects    
Box Cutters No Yes*
Ice Axes/Ice Picks No Yes*
Knives (must be securely contained in hold luggage) - unless an illegal item, No Yes*
Meat Cleavers (must be securely contained in hold luggage) No Yes*
Razor-Type Blades, such as box cutters, utility knives, razor blades not in cartridge, but excluding safety razors. (must be securely contained in hold lluggage) No Yes*
Sabers (must be securely contained with blade not exposed) No Yes*
Scissors - metal with pointed tips (scissors with plastic or metal blunt tips are permitted in your carry-on). No Yes*
Swords (must be securely contained with blade not exposed) No Yes*
* May be shipped via Greyhound Courier Express service
Sporting Goods    
Baseball Bats No Yes
Bows and Arrows No Yes
Cricket Bats No Yes
Golf Clubs No Yes
Hockey Sticks No Yes
Lacrosse Sticks No Yes
Pool Cues No Yes
Ski Poles No Yes
Spear Guns (must be unloaded with propellant removed) No Yes
Guns and Firearms    
Ammunition (must be contained in fiber, wooden or metal box and secured in luggage) No Yes
BB guns (must be unloaded and secured in luggage) No Yes
Compressed Air Guns (must be unloaded with propellant removed and secured in luggage) No Yes
Firearms (licensed and only in securely locked gun bag or locked gun box – ammunition separate) No Yes
Firearms (Unlicensed) No No
Flare Guns (unloaded and with no ammunition present) No No
Flare Gun Ammunition No Yes
Gun Lighters (secured in luggage) No Yes
Gun Powder No No
Parts of Guns and Firearms (secured in luggage and not otherwise illegal to possess) No Yes
Pellet Guns (unloaded and secured in luggage) No Yes
Tools    
Axes and Hatchets No Yes
Cattle Prods No Yes
Crowbars No Yes
Hammers No Yes
Drills (Including cordless portable power drills) No Yes
Saws (including cordless portable saws) No Yes
Screwdrivers (except those in eyeglass repair kit) No Yes
Tools (including but not limited to wrenches and pliers) No Yes
Wrenches and Pliers No Yes
Martial Arts/Self Defense Items    
Billy Clubs No No
Black Jacks No No
Brass Knuckles No No
Kubatons No No*
Mace / Pepper Spray No No
Martial Arts Weapons (If legal to possess) No No*
Night Sticks No No*
Nunchakus No No*
Stun Guns / Shocking Devices / Tasers No No
Thowing Stars No No
* May be shipped via Greyhound Package Express service
Explosive Materials    
Blasting Caps No No
Dynamite No No
Explosives (includes any explosive substance or liquid) No No
Explosive Detonating Devices No No
Fireworks No No
Flares (in any form) No No
Hand Grenades No No
Plastic Explosives No No
Improved Explosive Device or any replica of same No No
Flammable Items    
Aerosol (any except for personal care or toiletries in limited quantities) No No
Fuels (including cooking fuels and any flammable liquid fuel) No No
Gasoline No No
Gas Torches No No
Liquid Fluid No No
Lighters Yes Yes
Matches Yes Yes
Turpentine and Paint Thinner No No
Realistic Replicas of Incendiaries No No
Disabling Chemicals and Other Dangerous Items    
Chlorine for Pools and Spas No No
Compressed Gas Cylinders No No
Liquid Bleach No No
Fertilizers (chemically based) No No
Spillable Batteries (except those in wheelchairs) No No
Spray Paint No No

Overweight Baggage
The "no charge" allowance for baggage is restricted to baggage weighing fifty (50) pounds or less. The customer, through Greyhound Courier Express, will ship baggage over 70 pounds per bag. Baggage between 50 and 75 pounds are subject to the charges.

Charges will be applied for each overweight bag as follows (GST extra):

Zone A and B (0-200 miles from origin to destination) $20
Zone C and D (201-800 miles from origin to destination) $25
Zone E (801+ miles from origin to destination) $30

Oversized Baggage
The "no charge" allowance for baggage is restricted to baggage that does not exceed 158 centimeters (62 inches) when adding the total exterior dimensions of the (length + height + width). Any Bags exceeding the 158 cm. (62 inch) limit will be assessed the charges as outlined below.

Note: The only exception to the oversized surcharge is skis and ski poles, assuming they are packed in an appropriate canvas or hardcover container. Bicycles can be accepted as baggage only if they are in a cardboard box designed for bicycles and are subject to the maximum charge ($30 plus GST) regardless of the distance traveled.

Charges will be applied for each oversized bag as follows (GST extra):

Zone A and B (0-200 miles from origin to destination) $20
Zone C and D (201-800 miles from origin to destination) $25
Zone E (801+ miles from origin to destination) $30

Excess Baggage
Excess baggage is over 2 pieces, to a maximum of 5 additional pieces, for a total of 7 checked pieces (per passenger).

Charges will be applied for each excess bag as follows (GST extra):

Zone A and B (0-200 miles from origin to destination) $20
Zone C and D (201-800 miles from origin to destination) $25
Zone E (801+ miles from origin to destination) $30

Please ask agent for details.

Following are general rules regarding baggage carried on Greyhound or a connecting carrier.

1. Baggage Defined: All baggage transported in baggage service must be in a container that can withstand handling and piling that occurs during transportation. This is to protect its contents, and to make sure that it will not damage other property. It must be securely closed / locked, strapped, roped or tied and must have a handle or other way to attach a Baggage Claim Check. Baggage not in containers will be accepted providing that it can withstand handling and piling without damage to itself or other property. Baggage can be either personal or sample baggage. Personal baggage includes clothing, toiletries (except liquids in glass containers) and similar personal effects. These items are for the wear, use, comfort and convenience of the passenger or purpose of the journey.

Personal baggage does not include items intended for sale. No prohibited items will be permitted in baggage service. (For a list of prohibited items, see above.) Sample baggage includes property for the commercial use of the passenger, such as catalogues, models, samples of goods, wares or merchandise. These items are for use by the passenger in making sales, or other disposition of the goods.

2. Fragile Items: Fragile items must be wrapped in bubble-plastic, packed in Styrofoam (molded, pellets, or sheets), or in placed cardboard containers with corrugated partitions to prevent damage to the fragile item. Clothing, bedding material, newspaper is not considered adequate protection for fragile items. All baggage must be properly identified with the name and address to which the bag may be sent in the event of a loss. The owner's complete name and address must be inside.

3. Identification of Baggage: All baggage must be properly identified with the name and address to which the bag may be sent in the event of a loss. The owner's complete name and address must be inside. Baggage tags are colour coded as follows: Ontario (pink); Manitoba (green); Saskatchewan (blue); Alberta (yellow); British Columbia (white); Quebec (orange). The last eastern stop for Greyhound is Montreal, QC.

4. Checking of Baggage: A baggage check will be attached to each piece of baggage with a receipt (claim portion of the baggage check) given to the passenger. Baggage will be checked at coachside.

5. Bicycles in Baggage Service: Bicycles checked into baggage must be boxed. Bicycle boxes are available from Greyhound Courier Express at selected terminals for $10 each (plus GST). You will be charged the oversize charge of $30 plus GST.

Bicycles are carried unboxed on the following routes, subject to space, and no "Travel With" charge is applied:

i) Vancouver - Whistler ($10 charge)
ii) Vancouver - Squamish/Garibaldi ($5 charge)

6. Property Carried at Owner's Risk: The following items may be transported as "Property Carried At Owner's Risk: Articles of extraordinary value, articles other than baggage contained in cartons, business machines, cassette/CD players, cassettes/CDs, cameras, computers, laptops, or typewriters, foodstuffs, fragile articles, jewelry/watches, liquids, meat, musical instruments, radios, receptacles that are not in good order or lack sufficient strength to withstand normal handling, receptacles with articles attached or protruding, sewing machines, tricycles, valuable papers (including manuscripts, irreplaceable publications, documents, etc.).

7. Baggage Liability: Carriers will not be responsible for the loss of or damage to baggage in excess of the value allowances. Carrier will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking. The maximum liability to Greyhound is $250 for all baggage accepted (not including baggage checked as overweight, oversized, or excess baggage) per adult ticket and $125 per child’s ticket. For items accepted as overweight, oversized or excess baggage the maximum liability is $100. Any pieces with a declared value greater than outlined above must be shipped through GCX. Passengers may also insure their baggage (not including items accepted as overweight, oversized or excess baggage) up to a maximum of $1000 per passenger ticket as detailed in the table below.

Baggage Insurance - Declared Value Charge
Up to $250 Free
$250 - $350 $2.00
$350 - $450 $4.00
$450 - $550 $6.00
$550 - $650 $8.00
$650 - $750 $10.00
$750 - $850 $12.00
$850 - $1000 $14.00

Overweight, oversized, or excess baggage declared value charge

$100 - $300 $3.00

No carrier will accept responsibility for damage, breakage, deterioration, delay and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service nor for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same passenger. Carriers will NOT accept any liability for unchecked baggage. Except as responsibility may be imposed by law, carriers will not be liable for delays caused by accidents, breakdowns, bad conditions of the road, storms and other conditions beyond the carriers' control, and the delivery of baggage under instructions of the passenger, baggage owner or representative to a non-agency destination or at an agency point that does not accept incoming baggage, after such property has been left at such station or non-agency destination.

8. Baggage Claims: A claim for loss of or damage to baggage will not be voluntarily paid by a carrier unless filed in writing within 30 days from the time the passenger arrived at the destination to which the baggage was checked. Carriers will make immediate and diligent efforts to recover lost checked baggage. If the lost checked baggage cannot be located a claim should then be initiated. The date the tracing form was received by the carrier or carrier's agent will be considered as the first day commencing a 60-day period before which a claim will be settled. All claims for lost baggage will be settled within 90 days from date carrier received tracing form either by firm offer or denial. Greyhound will acknowledge claim, in writing, within 30 days of receipt.

For a complete summary of baggage rules or for more information, see your local Greyhound representative.

If your baggage is missing, report this to a Greyhound representative promptly. The representative will initiate a trace and keep you informed on the results. When the baggage has been located, the passenger will be notified immediately. Please note: Greyhound Canada will make every effort to assist in locating passenger baggage, however, Greyhound will not be liable for baggage which has not been properly tagged to the passenger's destination, for articles missing from inside an unlocked receptacle or property which was in the passenger's possession.

In the event a person’s baggage cannot be located, a claim form may be obtained from a Greyhound agency or terminal.

Send the claim form along with a copy of the passenger's ticket receipt to:

Greyhound Canada National Customer Service
1111 International Blvd., Suite 700
Burlington, ON CANADA L7L6W1

Be sure to retain a copy of these documents for your records.