At Greyhound, baggage is transferred automatically to the next bus in most locations.
At certain transfer points, the driver will advise passengers if they are required
to transfer it to their next schedule. Be sure that all checked bags have a Greyhound
Baggage Tag with the passenger's name and destination clearly printed.
Greyhound baggage restrictions:
- For passengers traveling on Greyhound schedules, one (1) piece of baggage will be
free for each adult and child. One (1) additional piece of baggage can be accepted
for a charge of $15.00 for adults only. One (1) small bag, up to 25 pounds, plus
one personal item (purse, handbag, etc) can be taken aboard for each adult or child.
Carry one bags must fit in the overhead compartment or under the seat.
- Baggage must not exceed 158 centimeters (62 inches) when adding the total exterior
dimensions of the (length + height + width). Any Bags exceeding the 158 cm. (62
inch) limit will be assessed oversized baggage charges. The only exception to the
oversized surcharge is skis and ski poles, assuming they are packed in an appropriate
canvas or hardcover container. Bicycles can be accepted as baggage only if they
are in a cardboard box designed for bicycles and are subject to the maximum oversized
baggage charge regardless of the distance traveled.
- The "no charge" allowance for baggage is restricted to 23 kilograms (50 pounds)
per bag. Baggage exceeding fifty (50) pounds per bag will be subject to overweight
baggage charges. Baggage over 32 kilograms (70 pounds) per bag will not be accepted.
- All Baggage fees are collected at the Terminal during baggage check in.
Acceptable Types of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks,
backpacks and securely tied cardboard boxes. A plastic and/or a paper bag are not
acceptable as checked baggage. Shipping containers are available for a nominal fee
at many terminals.
Prohibited and Permitted Items Onboard Greyhound Canada Coaches
|
Personal Items
|
|
|
|
Cigar Cutters
|
Yes
|
Yes
|
|
Corkscrews
|
No
|
Yes
|
|
Supplies for nursing mothers
|
Yes
|
Yes
|
|
Books and other reading material
|
Yes
|
Yes
|
|
Cuticle Cutters
|
Yes
|
Yes
|
|
Eyeglass Repair Tools (including screwdrivers)
|
Yes
|
Yes
|
|
Eyelash Curlers
|
Yes
|
Yes
|
|
Knitting and Crochet Needles
|
Yes
|
Yes
|
|
Knives, round-bladed butter or plastic
|
Yes
|
Yes
|
|
Nail Clippers
|
Yes
|
Yes
|
|
Nail Files
|
Yes
|
Yes
|
|
Change of Clothing
|
Yes
|
Yes
|
|
Personal care or toiletries with aerosols, in limited quatities (such as hairspray,
deodorants,etc.)
|
Yes
|
Yes
|
|
Safety Razors (including disposable razors)
|
Yes
|
Yes
|
|
Scissors - plastic or metal with blunt tips
|
Yes
|
Yes
|
|
Scissors - metal with pointed tips (Please see below in the Medications and Special
Needs section for the exemption for ostomy scissors)
|
No
|
Yes
|
|
Toy Weapons (if not realistic replicas)
|
Yes
|
Yes
|
|
Umbrellas (allowed in carry on baggage once inspected for prohibited items)
|
Yes
|
Yes
|
|
Umbrellas (allowed in carry on baggage once inspected for prohibited items)
|
Yes
|
Yes
|
|
Tweezers
|
Yes
|
Yes
|
|
Medication and Special Needs Devices
|
|
|
|
Braille note-taker, slate and Stylus, Augmentation Devices
|
Yes
|
Yes
|
|
Diabetes-Related Supplies/Equipment, (once inspected to ensure prohibted items are
not concealed) including: insulin and insulin loaded dispensing products; vials
or box of individual vials; jet injectors; pens; infusers; and preloaded syringes;
and an unlimited number of unused syringes, when accompanied by insulin; lancets;
blood glucose meters; blood glucose meter test strips; insulin pumps; and insulin
pump supplies. Insulin in any form or dispenser must be properly marked with a professionally
printed label identifying the medication or manufacturer's name or pharmaceutical
label.
|
Yes
|
Yes(* see below)
|
|
Nitroglycerine pills or spray for medical use (if properly marked with a professionally
printed label identifying the medication or manufacturer's name and pharmaceutical
label)
|
Yes
|
Yes(* see below)
|
|
Ostomy Scissors with pointed pointed tips with an overall length, including blades
and handles, of four (4) inches or less, are permitted when accompanied by an ostomate
supply kit containing related supplies, such as collection pouches, wafers, positioning
plates, tubing, or adhesives.
|
Yes
|
Yes
|
|
All prescription medication in bottles or containers with clear identifiers
|
Yes
|
Yes
|
|
Medical Oxygen Cylinders - Up to a total of four (4) cylinders per passenger are
permitted as follows: Two (2) cylinders in the passenger compartment and two (2)
cylinders in the cargo compartment as checked baggage (must have valve protection
cap in place and be properly packaged and protectedagainst accidental discharge).
Cylinders are to be no larger than 4.5 inches in diameter and 26 inches in length.
Maximum total oxygen load on a motorcoach may not exceed 99 Lbs.
|
Yes
|
Yes
|
|
* Greyhound recommends that you carry on all needed medication.
|
|
Electronic Devices
|
|
|
|
Camcorders
|
Yes
|
Yes
|
|
Camera Equipment
|
Yes
|
Yes
|
|
Laptop Computers
|
Yes
|
No
|
|
Mobile Phones
|
Yes
|
Yes
|
|
Pagers
|
Yes
|
Yes
|
|
Personal Data Assistant (PDA's)
|
Yes
|
Yes
|
|
Food and Beverage
|
|
|
|
Alcohol / Alcoholic Beverages
|
No
|
Yes
|
|
Glass Bottles / Containers
|
No
|
Yes
|
|
Metal Cutlery (forks & knives)
|
No
|
Yes
|
|
Plastic Cutlery
|
Yes
|
Yes
|
|
Sharp Objects
|
|
|
|
Box Cutters
|
No
|
Yes*
|
|
Ice Axes/Ice Picks
|
No
|
Yes*
|
|
Knives (must be securely contained in hold luggage) - unless an illegal item,
|
No
|
Yes*
|
|
Meat Cleavers (must be securely contained in hold luggage)
|
No
|
Yes*
|
|
Razor-Type Blades, such as box cutters, utility knives, razor blades not in cartridge,
but excluding safety razors. (must be securely contained in hold lluggage)
|
No
|
Yes*
|
|
Sabers (must be securely contained with blade not exposed)
|
No
|
Yes*
|
|
Scissors - metal with pointed tips (scissors with plastic or metal blunt tips are
permitted in your carry-on).
|
No
|
Yes*
|
|
Swords (must be securely contained with blade not exposed)
|
No
|
Yes*
|
|
* May be shipped via Greyhound Courier Express service
|
|
Sporting Goods
|
|
|
|
Baseball Bats
|
No
|
Yes
|
|
Bows and Arrows
|
No
|
Yes
|
|
Cricket Bats
|
No
|
Yes
|
|
Golf Clubs
|
No
|
Yes
|
|
Hockey Sticks
|
No
|
Yes
|
|
Lacrosse Sticks
|
No
|
Yes
|
|
Pool Cues
|
No
|
Yes
|
|
Ski Poles
|
No
|
Yes
|
|
Spear Guns (must be unloaded with propellant removed)
|
No
|
Yes
|
|
Guns and Firearms
|
|
|
|
Ammunition (must be contained in fiber, wooden or metal box and secured in luggage)
|
No
|
Yes
|
|
BB guns (must be unloaded and secured in luggage)
|
No
|
Yes
|
|
Compressed Air Guns (must be unloaded with propellant removed and secured in luggage)
|
No
|
Yes
|
|
Firearms (licensed and only in securely locked gun bag or locked gun box – ammunition
separate)
|
No
|
Yes
|
|
Firearms (Unlicensed)
|
No
|
No
|
|
Flare Guns (unloaded and with no ammunition present)
|
No
|
No
|
|
Flare Gun Ammunition
|
No
|
Yes
|
|
Gun Lighters (secured in luggage)
|
No
|
Yes
|
|
Gun Powder
|
No
|
No
|
|
Parts of Guns and Firearms (secured in luggage and not otherwise illegal to possess)
|
No
|
Yes
|
|
Pellet Guns (unloaded and secured in luggage)
|
No
|
Yes
|
|
Tools
|
|
|
|
Axes and Hatchets
|
No
|
Yes
|
|
Cattle Prods
|
No
|
Yes
|
|
Crowbars
|
No
|
Yes
|
|
Hammers
|
No
|
Yes
|
|
Drills (Including cordless portable power drills)
|
No
|
Yes
|
|
Saws (including cordless portable saws)
|
No
|
Yes
|
|
Screwdrivers (except those in eyeglass repair kit)
|
No
|
Yes
|
|
Tools (including but not limited to wrenches and pliers)
|
No
|
Yes
|
|
Wrenches and Pliers
|
No
|
Yes
|
|
Martial Arts/Self Defense Items
|
|
|
|
Billy Clubs
|
No
|
No
|
|
Black Jacks
|
No
|
No
|
|
Brass Knuckles
|
No
|
No
|
|
Kubatons
|
No
|
No*
|
|
Mace / Pepper Spray
|
No
|
No
|
|
Martial Arts Weapons (If legal to possess)
|
No
|
No*
|
|
Night Sticks
|
No
|
No*
|
|
Nunchakus
|
No
|
No*
|
|
Stun Guns / Shocking Devices / Tasers
|
No
|
No
|
|
Thowing Stars
|
No
|
No
|
|
* May be shipped via Greyhound Package Express service
|
|
Explosive Materials
|
|
|
|
Blasting Caps
|
No
|
No
|
|
Dynamite
|
No
|
No
|
|
Explosives (includes any explosive substance or liquid)
|
No
|
No
|
|
Explosive Detonating Devices
|
No
|
No
|
|
Fireworks
|
No
|
No
|
|
Flares (in any form)
|
No
|
No
|
|
Hand Grenades
|
No
|
No
|
|
Plastic Explosives
|
No
|
No
|
|
Improved Explosive Device or any replica of same
|
No
|
No
|
|
Flammable Items
|
|
|
|
Aerosol (any except for personal care or toiletries in limited quantities)
|
No
|
No
|
|
Fuels (including cooking fuels and any flammable liquid fuel)
|
No
|
No
|
|
Gasoline
|
No
|
No
|
|
Gas Torches
|
No
|
No
|
|
Liquid Fluid
|
No
|
No
|
|
Lighters
|
Yes
|
Yes
|
|
Matches
|
Yes
|
Yes
|
|
Turpentine and Paint Thinner
|
No
|
No
|
|
Realistic Replicas of Incendiaries
|
No
|
No
|
|
Disabling Chemicals and Other Dangerous Items
|
|
|
|
Chlorine for Pools and Spas
|
No
|
No
|
|
Compressed Gas Cylinders
|
No
|
No
|
|
Liquid Bleach
|
No
|
No
|
|
Fertilizers (chemically based)
|
No
|
No
|
|
Spillable Batteries (except those in wheelchairs)
|
No
|
No
|
|
Spray Paint
|
No
|
No
|
Overweight Baggage
The "no charge" allowance for baggage is restricted to baggage weighing fifty (50)
pounds or less. The customer, through Greyhound Courier Express, will ship baggage
over 70 pounds per bag. Baggage between 50 and 75 pounds are subject
to the charges. All Baggage fees are collected at the Terminal during baggage check in.
Charges will be applied for each overweight bag as follows (GST extra):
|
Zone A and B (0-200 miles from origin to destination)
|
$20
|
|
Zone C and D (201-800 miles from origin to destination)
|
$25
|
|
Zone E (801+ miles from origin to destination)
|
$30
|
Oversized Baggage
The "no charge" allowance for baggage is restricted to baggage that does not exceed
158 centimeters (62 inches) when adding the total exterior dimensions of the (length
+ height + width). Any Bags exceeding the 158 cm. (62 inch) limit
will be assessed the charges as outlined below.
Note: The only exception to the oversized surcharge is skis and ski poles, assuming
they are packed in an appropriate canvas or hardcover container. Bicycles can be
accepted as baggage only if they are in a cardboard box designed for bicycles and
are subject to the maximum charge ($30 plus GST) regardless of the distance traveled.
Charges will be applied for each oversized bag as follows (GST extra):
|
Zone A and B (0-200 miles from origin to destination)
|
$20
|
|
Zone C and D (201-800 miles from origin to destination)
|
$25
|
|
Zone E (801+ miles from origin to destination)
|
$30
|
Excess Baggage
Excess baggage is over 2 pieces, to a maximum of 5 additional pieces, for a total
of 7 checked pieces (per passenger).
Charges will be applied for each excess bag as follows (GST extra):
|
Zone A and B (0-200 miles from origin to destination)
|
$20
|
|
Zone C and D (201-800 miles from origin to destination)
|
$25
|
|
Zone E (801+ miles from origin to destination)
|
$30
|
Please ask agent for details.
Following are general rules regarding baggage carried on Greyhound or a connecting
carrier.
1. Baggage Defined: All baggage transported in baggage
service must be in a container that can withstand handling and piling that occurs
during transportation. This is to protect its contents, and to make sure that it
will not damage other property. It must be securely closed / locked, strapped, roped
or tied and must have a handle or other way to attach a Baggage Claim Check. Baggage
not in containers will be accepted providing that it can withstand handling and
piling without damage to itself or other property. Baggage can be either personal
or sample baggage. Personal baggage includes clothing, toiletries (except liquids
in glass containers) and similar personal effects. These items are for the wear,
use, comfort and convenience of the passenger or purpose of the journey.
Personal baggage does not include items intended for sale. No prohibited items will
be permitted in baggage service. (For a list of prohibited items, see above.) Sample
baggage includes property for the commercial use of the passenger, such as catalogues,
models, samples of goods, wares or merchandise. These items are for use by the passenger
in making sales, or other disposition of the goods.
2. Fragile Items: Fragile items must be wrapped in bubble-plastic,
packed in Styrofoam (molded, pellets, or sheets), or in placed cardboard containers
with corrugated partitions to prevent damage to the fragile item. Clothing, bedding
material, newspaper is not considered adequate protection for fragile items. All
baggage must be properly identified with the name and address to which the bag may
be sent in the event of a loss. The owner's complete name and address must be inside.
3. Identification of Baggage: All baggage must be properly
identified with the name and address to which the bag may be sent in the event of
a loss. The owner's complete name and address must be inside. Baggage tags are colour
coded as follows: Ontario (pink); Manitoba (green); Saskatchewan (blue); Alberta
(yellow); British Columbia (white); Quebec (orange). The last eastern stop for Greyhound
is Montreal, QC.
4. Checking of Baggage: A baggage check will be attached
to each piece of baggage with a receipt (claim portion of the baggage check) given
to the passenger. Baggage will be checked at coachside.
5. Bicycles in Baggage Service: Bicycles checked into
baggage must be boxed. Bicycle boxes are available from Greyhound Courier Express
at selected terminals for $10 each (plus GST). You will be charged the oversize
charge of $30 plus GST. All Bicycle fees are collected at the terminal during bicycle check in.
Bicycles are carried unboxed on the following routes, subject to space, and no "Travel
With" charge is applied:
i) Vancouver - Whistler ($10 charge)
ii) Vancouver - Squamish/Garibaldi ($5 charge)
6. Property Carried at Owner's Risk: The following items
may be transported as "Property Carried At Owner's Risk: Articles of extraordinary
value, articles other than baggage contained in cartons, business machines, cassette/CD
players, cassettes/CDs, cameras, computers, laptops, or typewriters, foodstuffs,
fragile articles, jewelry/watches, liquids, meat, musical instruments, radios, receptacles
that are not in good order or lack sufficient strength to withstand normal handling,
receptacles with articles attached or protruding, sewing machines, tricycles, valuable
papers (including manuscripts, irreplaceable publications, documents, etc.).
7. Baggage Liability: Carriers will not be responsible
for the loss of or damage to baggage in excess of the value allowances. Carrier
will only be responsible to the extent of the actual loss or damage sustained based
on the actual baggage at the time and place of checking. The maximum liability to
Greyhound is $250 for all baggage accepted (not including baggage checked as overweight,
oversized, or excess baggage) per adult ticket and $125 per child’s ticket. For
items accepted as overweight, oversized or excess baggage the maximum liability
is $100. Any pieces with a declared value greater than outlined above must be shipped
through GCX. Passengers may also insure their baggage (not including items accepted
as overweight, oversized or excess baggage) up to a maximum of $1000 per passenger
ticket as detailed in the table below.
|
Baggage Insurance - Declared Value
|
Charge
|
|
Up to $250
|
Free
|
|
$250 - $350
|
$2.00
|
|
$350 - $450
|
$4.00
|
|
$450 - $550
|
$6.00
|
|
$550 - $650
|
$8.00
|
|
$650 - $750
|
$10.00
|
|
$750 - $850
|
$12.00
|
|
$850 - $1000
|
$14.00
|
Overweight, oversized, or excess baggage declared value charge
|
|
|
$100 - $300
|
$3.00
|
No carrier will accept responsibility for damage, breakage, deterioration, delay
and/or loss of any prohibited article or any article not specifically defined as
acceptable in baggage service nor for damage, breakage, deterioration, delay, and/or
loss caused by such unauthorized articles to other baggage belonging to the same
passenger. Carriers will NOT accept any liability for unchecked baggage. Except
as responsibility may be imposed by law, carriers will not be liable for delays
caused by accidents, breakdowns, bad conditions of the road, storms and other conditions
beyond the carriers' control, and the delivery of baggage under instructions of
the passenger, baggage owner or representative to a non-agency destination or at
an agency point that does not accept incoming baggage, after such property has been
left at such station or non-agency destination.
8. Baggage Claims: A claim for loss of or damage to baggage
will not be voluntarily paid by a carrier unless filed in writing within 30 days
from the time the passenger arrived at the destination to which the baggage was
checked. Carriers will make immediate and diligent efforts to recover lost checked
baggage. If the lost checked baggage cannot be located a claim should then be initiated.
The date the tracing form was received by the carrier or carrier's agent will be
considered as the first day commencing a 60-day period before which a claim will
be settled. All claims for lost baggage will be settled within 90 days from date
carrier received tracing form either by firm offer or denial. Greyhound will acknowledge
claim, in writing, within 30 days of receipt.
For a complete summary of baggage rules or for more information, see your local
Greyhound representative.
If your baggage is missing, report this to a Greyhound representative promptly.
The representative will initiate a trace and keep you informed on the results. When
the baggage has been located, the passenger will be notified immediately. Please
note: Greyhound Canada will make every effort to assist in locating passenger baggage,
however, Greyhound will not be liable for baggage which has not been properly tagged
to the passenger's destination, for articles missing from inside an unlocked receptacle
or property which was in the passenger's possession.
In the event a person’s baggage cannot be located, a claim form may be obtained from a Greyhound agency or terminal.
Send the claim form along with a copy of the passenger's ticket receipt to:
Greyhound Canada National Customer Service
1111 International Blvd., Suite 700
Burlington, ON CANADA L7L6W1
Be sure to retain a copy of these documents for your records.