What to expect on your trip
Boarding the bus begins up to 20 minutes before departure time.
If you have your ticket and are traveling with a carry-on bag only, just be at the gate at your boarding time.
If you are traveling with bags you need to store under the bus or still need to get your ticket, be sure you give yourself extra time to have an agent assist you at the ticket counter.
And don’t forget to bring the proper documents to travel internationally
We don’t assign seat numbers, so you can take any available seat on the bus. However, we do reserve the front row seats for customers with disabilities, the elderly and unaccompanied children.
To make boarding easier, we first invite Priority Boarding customers, as well as uniformed military, families with children age 16 and under and passengers requiring extra time, to board. Once those customers have boarded, we invite General Boarding customers to board.
If you purchased an Economy Extra or Flexible fare, you get Priority Boarding which allows you to be one of the first to board and get your seat. Priority Boarding is also available for purchase at the station. Priority and General Boarding will be indicated on your ticket.
If you’re getting on the bus mid-route, any passengers who were already on board (and may have gotten off to stretch their legs) get to board before all other passengers to get back to the seat they already were occupying.
Take a look at all our bus features here including comfortable seats and FREE WiFi and entertainment.
All of our buses are equipped with seat belts. For your safety, we encourage all customers to wear a seat belt and all California passengers must wear a seat belt at all times while sitting in their seat.
Additionally, for everyone’s safety and comfort, we have a zero tolerance policy for alcohol, drugs, weapons, and unruly behavior. And, Federal law does not permit smoking on Greyhound buses.
Other than a trained service animal, trained for the purpose of accompanying a disabled person, no dogs, cats, birds, or other animals are allowed on the bus.