FAQ
Unclear about anything? Here are some commonly asked questions about Greyhound
Express, along with the answers.
Q: How do I purchase a ticket?
A: Please see the Tickets and Travel Info section of our website for information on ticket purchasing.
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Q: Can I change my ticket?
A: Please see the Tickets and Travel Info section of our website for information on ticket purchasing.
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Q: What happens if I miss my schedule?
A: Please see the Tickets and Travel Info section of our website for information on ticket purchasing.
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Q: What happens when my schedule is canceled?
A: We'll make every effort to operate our published schedules. Events will happen both within
our control and beyond our control that may cause us to cancel schedules. We do our best to list
all cancellations on the homepage of greyhound.ca under the Service Alert button. If the
cancellation was our fault, we reserve the right (at our discretion) to give you a free trip
and ask for your forgiveness.
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Q: How do you set your fares?
A: Our goal is to offer our customers the least expensive ticket possible and still make
an operating profit. The fares we charge will vary by day of the week, overall passenger
demand and how many days until the travel will take place. Typically someone who purchased
a week or two out will receive the cheapest fares – so it will save you money to plan ahead.
Even our higher walk-up fares will be reasonable and will allow for inexpensive
spur-of-the-moment travel.
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Q: What are your child fares?
A: Please see the Child Discount section of our website for information on child fares.
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Q: Can children travel unaccompanied by an adult?
A: Please see our Children Traveling information in the Tickets and Travel section of our website for information on Unaccompanied Children.
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Q: How does your boarding process work?
A: Please arrive at the pick-up point a minimum of 20 minutes before departure.
If you have purchased your ticket online, please bring your photo I.D., and your
Print at Home ticket or Will Call confirmation number. If you purchased a Will Call
ticket, you will need to pick up your ticket at least one hour before boarding.
You'll need to show your ticket to your driver as this will act as your boarding pass.
In the top left-hand corner of your ticket is a large number. This number designates
the order you will board the bus. We board by groups of 10, with those who have a
reserved seat boarding first, followed by standby customers who purchased a walk-up fare.
Feel free to sit in any open seat.
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Q: What is required for me to bring?
A: For print-at-home tickets, you must bring a valid photo ID and your printed
ticket for each passenger to verify your reservation. For Will Call tickets, all
you need to bring is a valid photo ID.
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Q: What happens if I arrive late...very close to departure time?
A: Five minutes before departure, we reserve the right to release any reservations
as "no-shows." Walk-up passengers will be loaded at this time. You could
lose your seat to a walk-up passenger. We encourage you to arrive at the terminal
a minimum of 20 minutes before your scheduled departure time.
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Q: What type of baggage am I allowed to bring?
A: Please see our Baggage Information
in the Tickets and Travel section of our website for information on baggage rules, including
oversize, overweight and prohibited items.
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Q: What about your drivers?
A: We employ professional, highly trained drivers. We expect our drivers to carry
themselves as professionals at all times and also be quick with a smile or a
helping hand.
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Q: What about your bus fleet?
A: Our bus fleet are refurbished motor coaches. They are designed
with numerous premium features for both the comfort and safety of its occupants. All of
our buses go to a service garage every night and receive a full and rigorous maintenance
program. We take safety very seriously.
All Express buses are equipped with free Wi-Fi, power outlets and extra legroom.
The new Greyhound has been redesigned to ensure the safest ride for our passengers, from large
adults to small infants. Plus, our new LATCH system can fasten your
child's car seat as easily and securely to your seat as you can in your own car.
Greyhound Express is a greener means of transportation. Each bus is powered by an environmentally
friendly, fuel-efficient engine that takes close to 40 cars off the road a day. Amazingly, one of
our buses generates nearly three times less carbon dioxide per passenger, per mile, than a hybrid
vehicle. Not only does the new Greyhound get you there, but we're doing our best to make sure "there"
stays just the way it is.
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Q: What makes your bus different?
A: We've done some things to make the trip more enjoyable.
- Wi-Fi: Our buses are equipped with Wi-Fi hot spots. This technology is new, and
there are spots on the trip where the service may be unavailable. We also do not
advise downloading large files, as the speed will be relatively slow. The Wi-Fi
service is free of charge...enjoy.
- Extra Legroom: We've taken the standard coach configuration and removed seats. This
adds about three extra inches of legroom per seat.
- Power Outlets: Located throughout the coach are standard 110-volt plug-ins. To make
the trip more enjoyable, plug in your laptops, iPods and portable DVD players, and
enjoy.
- Standard Amenities: A restroom with a flushable toilet, air conditioning, panoramic
views and the normal coach accoutrements, making riding Greyhound Express easy on
your wallet and your eyes.
* Wi-Fi and power outlet disclaimer: Greyhound Express makes every effort to provide
these services free of charge to every passenger. However, if, for any reason, the
service is unavailable, we are unable to supply a refund.
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Q: What is the trip like?
A: Greyhound Express provides non-stop or one-stop service from origin to destination.
On shorter trips (less than three hours) the service will be non-stop. On a longer
trip (over three hours) we will typically make a quick comfort stop. This stop will be
at a location with vending machines and public bathrooms. The stop is quick—about
15 minutes—long enough to use the restroom or grab a quick snack. This gives our
driver and passengers a chance to get some fresh air and stretch their legs.
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Q: Are there any rules?
A: We ask that you be respectful of your fellow passengers. Use headphones if you
listen to music or watch a movie. Please limit any phone conversations and whisper if possible.
We don't allow disruptive behavior such as loud conversations, music or fighting.
The driver will warn the offending parties once,and if needed, the driver will escalate
to the proper authorities. We have a zero tolerance policy for alcohol, drugs, weapons
and unruly behavior.
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Q: How do customers with disabilities travel on Greyhound Express?
A: On the homepage you'll see a link for Accessible Travel.
Click on this
link and you'll be guided through the process. We recommend (as with all our customers)
that you make a reservation in advance, save some money and guarantee your place
on the bus. Walk-up customers are always welcome on a space-available basis.
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Q: Is your fleet wheelchair lift equipped?
A: Customers who must travel with a wheelchair will need to request a wheelchair-accessible coach through Greyhound Canada Accessible Travel Office at 1-800-752-4841.
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Q: Can I bring my pet on board?
A: No dogs, cats, birds or other animals will be transported. However, a properly
documented service animal, trained for the purpose of accompanying a disabled person,
will be permitted to travel with the disabled person at no additional charge.
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Q: Can I bring food on the coach?
A: Food and non-alcoholic beverages may be carried on board for personal consumption.
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Q: Can I bring my child safety seat?
A: Please see our Children Traveling
information in the Tickets and Travel section of our website for information on Child Safety Seats.
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Q: What if I have additional questions?
A: If you have any additional questions, comments or other general customer service
inquiries, please use our online form to send an e-mail to our Passenger Sales
Centre or call us at 1-800-661-TRIP (8747).
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